Shipping policy

Shipping & Delivery Policy

Where we deliver

We deliver within Kuwait and to 28 destinations worldwide. International orders are carried by SMSA Express.

Delivery charges

Kuwait: free delivery on every order, applied automatically at checkout. No code needed.

Two offers, one per order. Free delivery and gift vouchers are separate offers and cannot be combined. Choose free delivery, or redeem your gift voucher with a delivery charge of KD 1.000.

Outside Kuwait:

  • Saudi Arabia — KD 4.000. Free on orders of KD 30 or more.
  • United Arab Emirates — KD 4.500. Free on orders of KD 30 or more.
  • Europe — KD 6.000. Free on orders of KD 30 or more. Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom.
  • United States and Canada — KD 7.500. Free on orders of KD 65 or more.
  • Australia, Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Korea — KD 8.000. Free on orders of KD 65 or more.

Free shipping is available to every destination we deliver to. The threshold is KD 30 for Saudi Arabia, the United Arab Emirates and Europe, and KD 65 for the United States, Canada and Asia Pacific, where carriage costs more.

The exact charge for your destination is shown at checkout before you pay.

Delivery schedule

Orders are dispatched from Kuwait. Delivery time depends on your destination and is confirmed by the carrier once your order is dispatched.

We aim to deliver as quickly as possible, but we do not guarantee delivery on or before a specific date. Melon is not liable for delays caused by the carrier, customs clearance or events outside our control.

Customs, duties and taxes

Prices at checkout do not include import duties, taxes or VAT charged in the destination country. Where these apply, they are payable by the recipient on delivery, in line with the carrier's terms. Please check your country's import rules before ordering. Parcels refused at customs and returned to us are refunded less the outbound shipping charge.

Delivery address

We deliver only to the address entered at checkout. If the address is incomplete or incorrect, or if nobody is available to receive the order, you are responsible for any re-delivery charge.

Important: orders with incomplete addresses or phone numbers may be delayed, as the carrier may be unable to locate or contact you. Please make sure your contact details are complete and accurate.

Completion of delivery

An order is considered delivered once it has been handed to you or to any person at the delivery address, or left in a designated place agreed with the carrier. At that point our delivery obligations are complete.

Changing or cancelling an order

To change or cancel an order, contact us at online@melonaus.com or call +965 1850050 as soon as possible. Once an order has been handed to the carrier it cannot be changed.

Contact

Melon — Al Bairaq Mall, Egaila, Fintas 50013, Kuwait
Phone: +965 1850050
Email: online@melonaus.com